Federal Transaction Management – Data Migration & Managed Services

The client needed to securely transition their commercial sales data systems to a federal-compliant environment. In addition to a secure migration, they required a fully managed service to oversee ongoing data transaction management, ensuring business continuity and compliance post-migration.

• Migrate sensitive sales data from corporate systems to a federal environment with strict compliance and security standards.
• Design and launch a scalable managed service to handle all day-to-day data transaction processes after the migration.
• Align operational workflows across internal and external stakeholders while maintaining service quality and governance.

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Troy Consulting led the program with a dual-phase strategy:

1.     Data Migration Execution

• Assessed the IT environment and mapped data flows.
• Created detailed migration documentation and visibility reports.
• Executed data production and mirroring 5 days ahead of schedule.

2.     Managed Services Implementation

• Designed and launched a federal-grade transaction management service, including:
  
  • Program/Project and Operations Management
  • Governance Model with SLAs/KPIs
  • Training and onboarding materials
  • Ongoing process optimization for scaling and repeatability

• Delivered a secure, timely migration, meeting stringent federal requirements.
• Established end-to-end service accountability with seamless ongoing operations.
• Created centralized services that improved collaboration and transparency.
• Enabled the business to transition repetitive services to Troy’s team—freeing internal FTEs for strategic work.
• Positioned the client to scale their federal service footprint efficiently.

This case study exemplifies program-level oversight, data operations maturity, and sustainable service excellence.